Cost per lead and cost per sale. Would you like to know how your investment is paying off - down to the penny? Call recording services are a beneficial tool when it comes to knowing your ROI. IMED Consulting offers a toll free call recording service to track your return on investment. With our proprietary control panel that comes with your Complete™ service package you will be able to track all your incoming phone calls from lead to sale and ultimately show you the cost per sale. Your business will get a unique toll free number that will be placed on your website, you will be able to track how many calls you are getting exclusively from your website, or any other advertising medium. Not only will you be able to track every call but it also gives you the ability to reconcile each and every lead. This is a significant ROI impact to the small business owner.
Great Customer Service Keeps the Clients Coming
Are you 100% sure that everyone is performing appropriate customer service on the phones? How many times have you been somewhere that had awful customer service over and over? What is typically the outcome? You stop doing anything with that company or business. Customer service is the number one thing that will influence someone’s choice to do business with you and to keep doing business with you. Through call recording you can listen to every call that is coming in and keep tabs on employees. This can also be a useful training tool for new employees. With your COMPLETE™ service package you will have the ability to monitor, train, and ultimately improve your business’s customer service.
Your COMPLETE™ Service package includes a toll free number and access to our control panel:
- A call tracking number that will connect you with your customers nation-wide
- GEO call routing
- Call tracking & recording
- Quality Assurance
- Training
- ROI Analysis (Conversions)
- Real-time monitoring & reporting
- Fully integrated, managed solution
